Nova, can you set up a specialist for billing disputes? Anything about double charges or failed refunds.
Done. Billing disputes specialist is drafted and paused for your approval. It reads the payments log before replying and never issues a refund on its own.
Refund tickets doubled this week. What changed?
Reading 412 tickets
I read 412 tickets from the last 7 days. 61% of the new volume names the same thing: the checkout page charges before the address check fails, so the order never lands.
Charged, order failed251 tickets
Everything else161 tickets
Fix it and test the flow before anything ships.
Running 14 test orders