Partner Agreement

This Partner Agreement (the Agreement) is between Typewise AG, Buckhauserstrasse 36, 8048 Zurich, Switzerland, Commercial Register No. CHE-222.930.167 (Typewise, we, us) and the organization accepted into the Typewise partner program (Partner, you). It governs Partner's participation in the program through PartnerStack or another platform designated by Typewise (the Program Platform).

By applying to or participating in the program, the individual accepting this Agreement confirms that they are at least 18 years old, act in a business or professional capacity, have authority to bind Partner, and agree to this Agreement. The Agreement takes effect when Typewise accepts Partner into the program or when Partner first participates, whichever occurs first.

1. Definitions

Affiliate Partner means a Partner that introduces prospective customers to Typewise through an approved referral method. Typewise contracts with and bills customers referred by an Affiliate Partner.
Customer Data means data, content, instructions, configurations, files, credentials, prompts, messages, and other information submitted to or processed through the Services by or for an End Customer.
End Customer means a business or organization that acquires the Services directly from Typewise following an Affiliate Partner referral or from a Reseller Partner under an End Customer Agreement.
End Customer Agreement means the agreement between a Reseller Partner and an End Customer for access to the Services.
Program Terms means the commercial terms, commission rates, discounts, territories, targets, payment information, and program policies shown in the Program Platform or otherwise agreed in writing.
Reseller Order means an order, quote, subscription record, or other ordering document accepted by Typewise and a Reseller Partner for Services supplied for an identified End Customer.
Reseller Partner means a Partner authorized by Typewise to market and resell the Services to End Customers in its own name and for its own account.
Services means Typewise's hosted artificial-intelligence platform and related software, support, documentation, integrations, and services identified in an applicable order.

2. Contract documents and precedence

This Agreement includes the Program Terms, each Reseller Order, Annex 1 (Reseller End Customer Terms), and Annex 2 (Partner Data Processing Addendum) when applicable.

If these documents conflict, they apply in this order:

Annex 2 prevails for the processing of personal data by Typewise on behalf of a Reseller Partner;
a Reseller Order prevails for the End Customer, Services, term, quantity, price, currency, and other order-specific commercial terms;
the Program Terms prevail for commission rates, discounts, territories, targets, and payment mechanics;
this Agreement governs the relationship between Typewise and Partner; and
Annex 1 states the minimum terms Reseller Partner must impose on each End Customer.

An End Customer Agreement does not increase Typewise's obligations or reduce Typewise's rights unless Typewise expressly agrees in writing. Partner's purchase order or administrative document does not modify this Agreement.

3. Appointment and participation

Typewise appoints Partner on a non-exclusive, non-transferable basis for the role approved by Typewise. Typewise may sell directly and through other partners. Partner has no exclusivity unless Typewise expressly grants it in writing.

Typewise may require training, certification, due diligence, or current tax and payment information before or during participation. Partner must keep its Program Platform information accurate, protect its credentials, and promptly notify Typewise of unauthorized access.

Partner will conduct business professionally, comply with applicable law and the Program Terms, avoid deceptive or unethical practices, and not make unauthorized promises or representations about Typewise or the Services. Partner is an independent contractor and has no authority to bind Typewise, vary Typewise terms, collect money on Typewise's behalf, or make commitments for Typewise.

4. Affiliate Partners

An Affiliate Partner may promote the Services using approved referral links and materials. Typewise controls the sales process, decides whether to accept a referred prospect, and contracts with and bills the resulting End Customer directly.

A referral is eligible for commission only if it is validly attributed under the Program Terms, is not fraudulent or self-generated, complies with law, and is not otherwise excluded by the Program Terms. Typewise may reject duplicate, pre-existing, or improperly tracked referrals in accordance with those terms.

Typewise and an Affiliate Partner each act as an independent controller for business-contact and referral information they process for their own purposes. Each party is responsible for its own privacy notice, legal basis, retention, security, and data-subject requests. An Affiliate Partner must not send Typewise personal data obtained unlawfully or without required notice.

5. Reseller Partners

5.1 Commercial model

A Reseller Partner markets and sells the Services to End Customers in its own name and for its own account. The End Customer Agreement is between Reseller Partner and End Customer; Typewise is not a party to it. Reseller Partner controls its resale price, invoicing, collection, and customer credit risk, subject to applicable law and any written Program Terms.

Typewise supplies the applicable Services to Reseller Partner for the identified End Customer under a Reseller Order. Reseller Partner must pay Typewise the amounts in each Reseller Order regardless of whether the End Customer pays Reseller Partner, unless the Reseller Order expressly states otherwise.

5.2 End Customer contracting

Before providing access, Reseller Partner must enter into an enforceable End Customer Agreement that:

identifies the End Customer and the Services;
includes or incorporates Annex 1 without material reduction of Typewise's rights or protections;
authorizes Typewise and its providers to operate the Services for the End Customer;
makes the End Customer responsible for its Users, Customer Data, instructions, integrations, and lawful use;
permits suspension and termination where required by this Agreement or the applicable Reseller Order;
contains privacy and data-processing terms that authorize Reseller Partner to appoint Typewise as a subprocessor under Annex 2; and
does not make Typewise liable for obligations, warranties, service levels, credits, indemnities, or remedies beyond those Typewise expressly accepts in writing.

Typewise is an intended third-party beneficiary of Annex 1 and may enforce it directly against an End Customer to the extent permitted by law. Reseller Partner remains responsible for enforcing the remainder of the End Customer Agreement and for its own customer commitments.

5.3 Account administration and support

Reseller Partner is responsible for accurate End Customer identification, authorized administrator contacts, first-line commercial support, and escalation of product issues with sufficient information for Typewise to investigate. Typewise provides the support stated in the Reseller Order or Program Terms.

Reseller Partner must promptly pass to each affected End Customer any material Typewise notice concerning security, suspension, end-of-life, legal compliance, subprocessor changes, or a material service change. Reseller Partner must not access an End Customer workspace except with authorization and only for legitimate support or administration.

5.4 No unauthorized sublicensing

Reseller Partner may grant End Customers the limited access rights required by Annex 1 and the applicable Reseller Order. It may not otherwise sublicense, white-label, modify, distribute, or provide the Services as a service bureau without Typewise's written approval.

6. Commissions, discounts, and payment

Commission rates, reseller discounts, currencies, eligibility rules, and payment schedules are stated in the Program Terms or the applicable Reseller Order. Typewise may change future Program Terms with reasonable notice. A change does not retroactively reduce a commission already earned or alter an accepted Reseller Order.

To receive payment, Partner must maintain a valid Program Platform account and payment method and complete required tax documentation. Partner is responsible for its taxes and transaction costs. Typewise may withhold disputed, fraudulent, mistaken, or legally prohibited amounts while investigating and may offset undisputed amounts owed by Partner where permitted by law.

Invoices from Typewise are due as stated in the applicable Reseller Order. If no period is stated, they are due within 30 days. Typewise may suspend affected Services after notice for overdue undisputed amounts, subject to any cure period in the Reseller Order.

7. Marketing and trademarks

During the term, each party grants the other a limited, revocable, non-exclusive right to use its approved name and logo solely to identify the partner relationship. Use must follow written brand guidelines and must not imply endorsement, agency, exclusivity, or authority beyond this Agreement.

Either party may require correction or removal of misleading, outdated, or non-compliant material, and the other will act without undue delay. Press releases, case studies, customer references, and public announcements require prior written approval from both parties and, where relevant, the End Customer.

Partner will comply with advertising, anti-spam, telemarketing, competition, sanctions, export-control, and anti-bribery laws. Partner will clearly disclose material commercial relationships where law requires it and will not purchase search terms, domains, or social identities that misleadingly imitate Typewise.

8. Confidentiality

Each party may receive non-public business, technical, operational, customer, or financial information from the other (Confidential Information). The receiving party will use it only for this Agreement, protect it with at least reasonable care, and disclose it only to personnel, contractors, and advisers who need to know it and are bound by confidentiality obligations.

Confidential Information excludes information the receiving party can demonstrate: (a) is public without breach; (b) was lawfully known without restriction before disclosure; (c) was lawfully received from a third party without restriction; or (d) was independently developed without using the other party's Confidential Information. A legally required disclosure is permitted after advance notice where lawful and reasonable assistance to seek protection.

These obligations apply during the Agreement and for three years afterward. Trade secrets and Customer Data remain protected for as long as they remain confidential.

9. Intellectual property

Typewise and its licensors retain all rights in the Services, software, documentation, models, technology, designs, and improvements. Except for the limited rights expressly granted by this Agreement, no rights are transferred to Partner.

Partner retains its rights in its own materials. If Partner voluntarily provides feedback, Typewise may use it without restriction or payment, provided Typewise does not identify Partner publicly or disclose Partner's Confidential Information.

Partner must not reverse engineer, decompile, disassemble, copy, modify, or create derivative works of the Services, except to the limited extent a restriction is prohibited by law. Partner must not use the Services or confidential technical information to build or help build a competing product.

10. Data protection and security

Each party will comply with data-protection law applicable to its role. For program administration and ordinary business communications, each party generally acts as an independent controller and is responsible for its own processing.

For a Reseller Partner, Annex 2 applies whenever Typewise processes personal data on Partner's behalf in providing the Services to an End Customer. The intended chain is End Customer as controller, Reseller Partner as processor, and Typewise as subprocessor, unless applicable law assigns different roles for a specific activity. Partner confirms that it has authority to appoint Typewise and its listed subprocessors and that its instructions reflect an enforceable agreement with the End Customer.

Partner will maintain reasonable security measures for its Program Platform account, customer administration, credentials, and any Customer Data it can access. Partner will notify Typewise without undue delay of an incident that may affect the Services, an End Customer, or data processed by Typewise.

11. Compliance records and audit cooperation

Partner will maintain records reasonably sufficient to demonstrate compliance with Sections 3, 5, 7, and 10, including End Customer acceptance of Annex 1 and the authority required by Annex 2. On reasonable notice, Partner will provide relevant evidence or certifications. Any review must protect confidential information and avoid unreasonable disruption.

Typewise may suspend new referrals, orders, or affected access while investigating a credible compliance, security, fraud, sanctions, or legal concern. Where practical, Typewise will limit the suspension and give Partner an opportunity to remedy the issue.

12. Warranties and disclaimers

Each party warrants that it has authority to enter into this Agreement and will comply with applicable law in performing it.

Typewise warrants that it will use commercially reasonable efforts to keep paid Services operational and free from material defects. Partner's exclusive remedy for a reproducible breach is correction or reperformance; if Typewise cannot remedy a material breach within a reasonable period, Partner may terminate the affected Reseller Order and receive a pro rata refund of prepaid fees for the unused remainder.

Except as expressly stated, the program and Services are provided as is and as available. To the maximum extent permitted by law, each party disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Typewise does not guarantee uninterrupted or error-free operation, a particular business result, or the accuracy of AI-generated output.

13. Indemnities

Partner will defend and indemnify Typewise and its affiliates, officers, and personnel against third-party claims, damages, and reasonable costs arising from Partner's unlawful marketing, unauthorized representations, breach of an End Customer Agreement, Customer Data or instructions supplied through Partner, infringement by Partner materials, or breach of Sections 3, 5, 7, or 10.

Typewise will defend Partner against a third-party claim that unmodified Services supplied by Typewise infringe that third party's intellectual-property right and will pay damages finally awarded or agreed in settlement. Typewise may obtain continued use, modify or replace the affected Services, or terminate the affected Reseller Order and refund prepaid fees for the unused remainder. This obligation does not apply to claims arising from Customer Data, Partner or End Customer instructions, unauthorized combinations or modifications, continued use after notice, or use outside the Agreement.

The indemnified party must promptly notify the indemnifying party, allow it to control the defense and settlement, and provide reasonable cooperation. No settlement may admit fault or impose a non-monetary obligation on the indemnified party without its consent.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable under this Agreement for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or anticipated savings, even if advised of the possibility.

Except for liability that cannot lawfully be limited, each party's aggregate liability arising from this Agreement is limited to the greater of: (a) amounts paid or payable by Typewise to Partner under the Agreement; and (b) amounts paid or payable by Partner to Typewise under the Agreement, in each case during the 12 months preceding the first event giving rise to liability.

The exclusions and cap do not apply to fraud or willful misconduct, death or personal injury caused by negligence where liability cannot be limited, Partner's payment obligations, Partner's infringement or misuse of Typewise intellectual property, or either party's indemnity obligations. Liability for confidentiality or data-protection breaches remains subject to the cap except to the extent applicable law prohibits that limitation.

Partner must not promise an End Customer that Typewise has greater liability. Any direct claim by an End Customer against Typewise under Annex 1 is subject to Annex 1's limitations.

15. Term, suspension, and termination

This Agreement begins as stated above and continues until terminated. Either party may terminate it for convenience on 30 days' written notice.

Either party may terminate immediately if the other party materially breaches the Agreement and fails to cure within 30 days after written notice, or if the breach cannot be cured. Either party may terminate immediately if the other becomes insolvent, enters liquidation, or ceases business operations. Typewise may terminate immediately for bribery, sanctions violations, fraud, deliberate security abuse, or repeated unauthorized representations.

Termination ends Partner's authority to present itself as a Typewise partner, submit new referrals or orders, and use the other party's trademarks, subject to an orderly wind-down. Accrued payment obligations survive.

Unless Typewise terminates an affected Reseller Order for Partner's uncured breach, existing Reseller Orders and End Customer access may continue for their remaining committed terms. The parties will cooperate on transition, notices, data return or deletion, and renewal responsibility. This Agreement continues to govern any surviving Reseller Order until it ends.

16. Changes to this Agreement

Typewise may update this Agreement for future participation by giving reasonable advance notice through the Program Platform or email. A materially adverse change applies no earlier than the stated effective date and does not retroactively change an accepted Reseller Order.

If Partner does not agree, it may terminate before the change takes effect. Continued participation after the effective date constitutes acceptance only where permitted by law and the notice clearly states that consequence. Typewise may request affirmative electronic acceptance for a material change.

17. General provisions

The parties are independent contractors. This Agreement does not create a partnership, joint venture, franchise, fiduciary relationship, employment relationship, or agency.

Neither party may assign this Agreement without the other's prior written consent, except to an affiliate or in connection with a merger, reorganization, or sale of substantially all relevant assets, provided the assignee assumes the assigning party's obligations. Partner may not delegate reseller obligations in a way that creates an unauthorized sub-reseller.

Notices must be in writing and may be sent to the contact details in the Program Platform or applicable Reseller Order. Legal notices to Typewise may be sent to info@typewise.app. Notice is effective on confirmed delivery.

Neither party is responsible for delay caused by events beyond its reasonable control, except payment obligations. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. A person who is not a party has no right to enforce this Agreement except where Annex 1 expressly grants Typewise rights against an End Customer.

This Agreement is the entire agreement between Typewise and Partner concerning the program and supersedes prior agreements on that subject. Amendments must be made under Section 16 or in a writing accepted by authorized representatives of both parties.

This Agreement is governed by Swiss law, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. The courts of Zurich, Switzerland, have exclusive jurisdiction.

Sections that by their nature should survive termination survive, including payment, confidentiality, intellectual property, data protection, indemnities, liability, governing law, and general provisions.

Annex 1 — Reseller End Customer Terms

These Reseller End Customer Terms state the minimum conditions that Reseller Partner must include in or incorporate into each End Customer Agreement. Customer means the End Customer, Reseller means the Reseller Partner, and Typewise means Typewise AG.

1. Access and Users

Subject to the End Customer Agreement and payment to Reseller, Typewise grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable subscription term to access and use the Services for Customer's internal business purposes and within the limits of the applicable order.

Customer is responsible for its Users, administrators, configurations, credentials, connected systems, and all activity under its account. Customer must promptly notify Reseller or Typewise of suspected unauthorized access.

2. Integrations and third-party services

Customer may direct the Services to connect to third-party systems. Customer authorizes Reseller, Typewise, and their providers to access and exchange Customer Data with those systems as needed for the configured integration. Customer is responsible for the necessary rights, credentials, permissions, and licenses. Third-party systems are governed by their providers' terms and may be suspended if they create a security, legal, or technical risk.

3. Customer Data and data protection

Customer retains its rights in Customer Data and grants Reseller and Typewise the limited rights needed to host, copy, transmit, display, modify, secure, support, and otherwise process Customer Data to provide the Services.

Customer is responsible for the lawfulness, accuracy, and integrity of Customer Data and instructions; required notices, legal bases, rights, and consents; and appropriate configuration, retention, and human oversight. Customer appoints Reseller as processor where applicable and authorizes Reseller to appoint Typewise and the providers listed in the applicable processing terms as subprocessors.

The End Customer Agreement must include processing terms satisfying applicable data-protection law. Typewise processes Customer personal data only through the documented chain established by the End Customer Agreement and Annex 2 between Reseller and Typewise.

4. AI use and acceptable use

AI outputs may be incomplete, inaccurate, or unsuitable for Customer's purpose. Customer must review outputs and maintain human oversight appropriate to the purpose, risk, and law, and must not treat outputs as a substitute for qualified judgment in consequential legal, medical, financial, employment, credit, insurance, or similar matters.

Customer and Users must not:

use the Services for unlawful, harmful, fraudulent, deceptive, discriminatory, or abusive activity;
violate privacy, confidentiality, intellectual-property, publicity, marketing, electronic-communications, or other rights or laws;
introduce malware, disrupt the Services, bypass security or usage limits, or test security without prior written approval;
reverse engineer, decompile, disassemble, copy, modify, resell, sublicense, lease, distribute, or use the Services to build a competing product;
publish benchmarks or performance results without Typewise's prior written consent;
use the Services for high-impact or regulated decisions about individuals without legally adequate safeguards and human review; or
conceal or misrepresent identity, authority, source, or AI use where disclosure is legally required.

5. Intellectual property and confidentiality

Typewise and its licensors retain all rights in the Services, software, documentation, models, technology, designs, and improvements. No rights are transferred except the limited access right above. Customer feedback may be used without restriction or payment, provided Customer is not publicly identified and its Confidential Information is not disclosed.

Customer will protect Typewise's non-public business, technical, operational, and financial information with at least reasonable care, use it only for authorized use of the Services, and disclose it only to personnel and advisers with a need to know and confidentiality duties. Standard exclusions for public, previously known, independently developed, lawfully received, and legally compelled information apply. These duties apply during the subscription term and for three years afterward; trade secrets remain protected while confidential.

6. Service operation and suspension

Typewise may maintain and reasonably modify the Services for security, legal compliance, performance, product improvement, or third-party dependencies. Beta, preview, evaluation, and experimental features may be changed or withdrawn at any time.

Reseller or Typewise may suspend affected access where reasonably necessary to prevent unlawful use, a security threat, harm to the Services or others, material breach, or overdue payment under the relevant contract. Where practical, the suspending party will give notice and an opportunity to remedy and limit the suspension to the affected Services.

7. Warranties and disclaimers

Typewise will use commercially reasonable efforts to keep paid Services operational and free from material defects. Customer must notify Reseller promptly of a reproducible breach. Customer's remedy against Reseller is governed by the End Customer Agreement, and Typewise has no direct payment, refund, credit, or service-level obligation to Customer unless Typewise expressly agrees in writing.

Except as expressly stated, the Services are provided as is and as available. To the maximum extent permitted by law, Typewise disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and does not guarantee uninterrupted operation, a particular business result, or accurate AI output.

8. Liability to End Customer

To the maximum extent permitted by law, Typewise is not liable to Customer for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or anticipated savings.

Typewise's aggregate liability to Customer arising from the Services is limited to the amounts paid or payable by Reseller to Typewise for Customer's affected Services during the 12 months preceding the first event giving rise to liability. Nothing excludes liability that cannot lawfully be excluded or limited.

Customer will pursue contractual billing, refund, service-level, and reseller-performance claims against Reseller, not Typewise. Reseller may not expand Typewise's direct liability without Typewise's written agreement.

9. Termination and data

When the End Customer Agreement or applicable order ends, Customer's right to use the affected Services ends. Customer should export Customer Data before access ends. Reseller and Typewise will return or delete personal data under the applicable processing terms, subject to legal retention obligations and ordinary backup cycles.

Typewise may enforce Sections 1 through 9 directly as an intended third-party beneficiary to the extent permitted by law. These Terms are governed by Swiss law, and the courts of Zurich, Switzerland, have exclusive jurisdiction for direct claims involving Typewise.

Annex 2 — Partner Data Processing Addendum

This Annex applies whenever Typewise processes personal data on behalf of Reseller Partner in providing Services to an End Customer. It forms part of the Agreement.

1. Roles and authority

For the relevant processing, the intended chain is End Customer as controller, Reseller Partner as processor, and Typewise as subprocessor. Partner appoints Typewise to process personal data for the limited purposes below and confirms that:

Partner has an enforceable agreement with the End Customer containing the controller instructions and processor terms required by applicable law;
Partner is authorized to appoint Typewise and the subprocessors listed below;
Partner's instructions to Typewise are consistent with the End Customer's instructions; and
Partner will promptly pass relevant notices, requests, objections, and incident information between Typewise and the End Customer.

If applicable law assigns different roles for a particular activity, the parties will comply with those roles without changing the commercial allocation unless agreed in writing.

2. Processing details and instructions

Typewise processes personal data only to provide, secure, maintain, and support the Services identified in a Reseller Order, including configured End Customer integrations. Processing may include receiving, storing, organizing, retrieving, transmitting, analyzing, generating, and deleting data.

Processing lasts for the applicable Services term and the limited deletion period below. Data subjects may include End Customer personnel, customers, prospects, partners, and other individuals whose data is submitted to the Services. Personal data may include identifiers and contact details; account, case, and transaction information; communications, prompts, outputs, attachments, and knowledge content; integration data; and technical or usage records.

The Agreement, Reseller Order, End Customer's configured use, and lawful written instructions passed through Partner constitute documented instructions. Typewise will process personal data only on those instructions unless law requires otherwise. Where permitted, Typewise will inform Partner before legally required processing and will notify Partner if an instruction appears to violate applicable data-protection law.

Partner must not instruct Typewise to process special-category or similarly sensitive data unless the Services expressly support it and the End Customer has established a lawful basis and appropriate safeguards.

3. Confidentiality and security

Typewise will ensure that authorized personnel are bound by confidentiality and access personal data only as needed to provide the Services or comply with law.

Typewise will maintain technical and organizational measures appropriate to the nature and risks of processing, including access control and least privilege; encryption in transit and at rest where appropriate; vulnerability and patch management; logging, monitoring, and incident response; backup, recovery, and continuity controls; personnel security and training; provider review; and regular testing of relevant controls. A current detailed description is available on request. Typewise may update the measures provided it does not materially reduce the overall level of protection.

4. Subprocessors

Partner gives general authorization for the subprocessors below. Typewise will impose materially equivalent data-protection obligations on each subprocessor for delegated processing and remains responsible for its performance.

Provider and processing location	Purpose	Key handling
Amazon Web Services EMEA SARL — Germany (Frankfurt)	Platform hosting, database, knowledge sources, and Typewise-hosted Sentry error logging.	Platform data is retained for the Services and deleted within 30 days after termination; error logs are deleted within 30 days.
Microsoft Switzerland GmbH — European Union	AI model inference through Azure OpenAI Service.	Prompts are processed in the EU with zero data retention and are not stored at rest by Microsoft.
OpenAI Ireland Ltd — European Union	AI model inference.	Prompts are processed in the EU with zero data retention and are not stored at rest by OpenAI.
Google Cloud EMEA Limited — European Union	AI model inference through Vertex AI.	Prompts are processed in the EU with zero data retention and are not stored at rest by Google.
LangChain, Inc. — processing in the European Union; entity in the United States	AI-agent execution tracing and logging.	Prompt and response logs are retained for 14 days; sensitive values are minimized or masked where possible.
Ably Realtime Ltd — European Union; entity in the United Kingdom	Real-time chat updates.	Chat messages are transient and not stored after delivery.
PostHog, Inc. — Germany; account administration may involve the United States	Product analytics and masked session diagnostics.	No free-text Customer content is intended to be stored; masked session replays are deleted after 90 days.
Eleven Labs Inc. — European Union	Speech-to-text transcription.	Audio is sent to the configured EU endpoint for transcription; returned transcripts enter the Platform data flow.

Typewise will give Partner notice of an intended addition or replacement and allow 14 days to object on reasonable data-protection grounds. Partner is responsible for promptly forwarding the notice to affected End Customers and consolidating any valid objection. The parties will work in good faith on a reasonable alternative. If none is available, either party may terminate the affected feature or Reseller Order without penalty for future service.

5. Assistance and incidents

Taking account of the nature of processing and information available to Typewise, Typewise will reasonably assist Partner and the End Customer with data-subject requests, security duties, data protection impact assessments, and consultations with authorities where required by law.

Typewise will notify Partner without undue delay after becoming aware of a personal-data breach affecting the personal data and will provide available information reasonably needed for legal duties. Partner remains responsible for notice to the End Customer and authorities unless the parties agree otherwise. Typewise will not respond directly to a data-subject request concerning the data unless Partner instructs it or law requires it.

6. Return, deletion, and audit

At the end of the relevant Services, Typewise will delete or return personal data as Partner lawfully requests on behalf of the End Customer, unless law requires retention. Unless a Reseller Order states otherwise, deletion will be completed within 30 business days, subject to ordinary backup deletion cycles.

Typewise will make available information reasonably necessary to demonstrate compliance and allow and contribute to audits, including inspections, by Partner, the End Customer where required, or an independent auditor mandated by either. Audits must use available independent reports first where sufficient, protect confidential information, avoid unreasonable disruption, and ordinarily occur no more than once per year on 30 days' notice, unless a breach, material compliance concern, or authority requires otherwise.

Partner will coordinate End Customer audit requests and avoid duplicative audits. Typewise may charge reasonable costs for assistance beyond what applicable law requires or for an audit that identifies no material non-compliance, except where the request follows a breach attributable to Typewise.

7. International transfers

Typewise and its subprocessors may transfer personal data only in compliance with applicable data-protection law. Where required, Typewise will use an adequacy decision, approved standard contractual clauses with applicable Swiss adaptations, or another recognized safeguard, and provide relevant information on request.

Where the European Commission's standard contractual clauses apply to a transfer from Partner to Typewise, Module Three (processor to processor) applies; Partner is the data exporter and Typewise is the data importer. The optional docking clause applies, the supervisory authority and governing-law selections follow the End Customer's applicable EEA establishment or, where unavailable, an eligible EU member state chosen by the parties, and Annex 2's processing description, subprocessor list, and security measures complete the corresponding annexes. The parties will execute additional details reasonably required for a valid transfer.

8. Compliance chain and precedence

Typewise will inform Partner if it can no longer meet this Annex, and Partner may suspend the affected processing or terminate the affected Reseller Order if the issue is not remedied. Partner will ensure that the same data-protection obligations flow from the End Customer through Partner to Typewise and that any further subprocessor is bound as required by law.

This Annex prevails over conflicting provisions of the Agreement for the processing it covers. A separately signed data processing addendum between Typewise and Partner prevails for the same processing. Liability, governing law, and forum are governed by the Agreement unless applicable data-protection law requires otherwise.

Questions or requests may be sent to info@typewise.app.