Reinvent Customer Service with Multi-Agent Al

Happier Customers, Less Effort

Enterprise-Grade AI Customer Service Platform

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Powering the world's best customer service teams

Decrease effort

>50% time savings with advanced automation and intelligent assistance.

Multi-agent orchestration

Reduce setup and maintenance effort by >90%.

Hybrid intelligence

Combine AI and human expertise seamlessly for complex tasks.

Company AI model

Fine-tuned to your brand’s unique tone of voice.

Automate service at scale while keeping control

Boost customer satisfaction and reduce costs with next-gen AI you can trust.

AI Supervisor Engine

Intelligent Service Orchestration

Routes every inbound request across email chat or messaging to the right AI or human agent for fast and accurate resolutions.

Smart human handover

Seamlessly pass cases to human agents  when needed—such as highly complex situations or upset customers.

Channel- and brand-specific communication style

Adapt messaging to each channel and uphold your brand’s unique tone.

Multilingual support

Communicate confidently in 50+ languages.

AI Agents

Autonomous Case Handling

Go beyond scripted replies—our AI Agents “think” through each inquiry for smarter, more human-like interactions.

Smart human handover

Handle complex logic and decision-making  instead of relying on rigid scripts

Perform advanced tasks

Adapt messaging to each channel and uphold your brand’s unique tone.

Full scalability

Set up automated case handling in minutes and  expand step-by-step with no downtime.

AI Assistant

Empower Agents with AI

Supercharge your team with an AI assistant that handles mundane tasks and continuously learns from your agents.

Magic Reply

Auto-draft email and chat responses using past messages, knowledge bases, and your communication rules.

Real-time Translation

Automatically translate incoming messages and responses into 26+ languages.

AI Copilot

Chat with the entire knowledge hub to locate

Message Optimizer

Refine responses in real time to match your brand guidelines.

Text Prediction

Predict and auto-complete entire sentences and paragraphs for faster replies.

Grammar Check

Ensure flawless, professional communication by catching errors on the fly.

Runs within any web application, instantly embed in your existing tools.

Knowledge & Actions Hub

Seamless Integrations & Workflows

Quickly connect to your existing knowledge, tools, and workflows in one platform.

200+ Ready-to-Use Connectors

Instantly sync CRMs, ERPs, knowledge bases, websites, and APIs without heavy IT overhead.

Frictionless Deployment

Get set up in minutes and realize immediate value, without complex migrations.

Insights Hub

AI-Powered Insights

Discover patterns, detect anomalies, and turn your conversations into actionable insights.

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Usage & performance analytics

Track time savings, ticket volume, AHT, and agent-specific metrics in real time.

Conversation Intelligence

Classify inquiries, measure customxer sentiment, and detect anomalies before they escalate.

Quality assurance

Automate quality scoring and monitoring for every case, upholding service excellence.

Fine-tuned LLM

Deliver top quality with your own AI

Leverage your data to deliver tailored, multilingual, and accurate communication to your customers.

Achieve 4-6X ROI

Boost operational efficiency and customer engagement to reduce costs and increase revenue.

Calculate your ROI

Enterprise Ready

Fast, enterprise-grade deployment

Scalable and compliant

200+ integrations

Lightning-fast deployment

Trusted by world’s leading brands

30%

increase in efficiency

“Typewise led to an average time saving of 20 to 30% in customer service. The integration went smoothly and acceptance was high as the AI was trained with historical customer communications.”

Joshua Martic

Innovation Projects Specialist

19%

increase in efficiency

"The AI program has fundamentally changed the way we handle customer queries.”

Joanna O’Hanlon

Customer Service Representative

17%

increase in efficiency

“We save time, while providing personalized customer service.”

Shantal Heiniger

Deputy Head of Customer Service and Innovation Project Leader at Planzer

increase in efficiency

“This tool significantly improves the quality and understandability of communication.”

Guido Messere

Director Service Center

increase in efficiency

“I am very proud of the first results obtained from the ongoing project with STEF. We have seen that even in a context of extremely varied and high-performance operations, our platform is able to give effective support to Customer Service operators and workers—allowing them to focus their efforts on high value-added activities while providing excellent feedback to customers.”

David Eberle

Co-Founder and CEO, Typewise

We built Typewise to help companies work better

Rating by G2 users

Rating by OMR users

Consistency amongst the users with Snippets, time-saving efficiency gains, and customer support is amazing, and it was a smooth integration.

Dawn M.

id-Market(51-1000 emp.)

"Typewise is a really useful AI plugin which helps customer service agents work easier"

Enrico M.

Mid-Market(51-1000 emp.)

“Simple integration as a browser extension”

Daniel

1001+ employees

“Easy to integrate with great benefits and experience”

Marco

DPD (Schweiz) AG

"Makes work so much easier"

Urs K.

Mid-Market (51-1000 emp.)

"Im really impressed, with Typewise!"

Robin N.

Mid-Market (51-1000 emp.)

“Quality improvement and efficiency through Typewise. Very easy to integrate. Short instructions for users. SPOC for Customer Success Good grammar and spell checking."

Jürg H.

Mid-Market (51-1000 emp.)

"Wonderful time saver built by collaborative Team. It supports our clerk on their daily writing activities. The time saving is measurable and the impact our time to market significant."

Philipp M.

Mid-Market (51-1000 emp.)

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Get up & running in days. Not weeks.

Enterprise-Grade. Secure. Fast.

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