System Orchestration
Make AI work across your entire stack.
A new software layer that sits above your systems, connecting channels, policies, and actions.
AI Agent Platform for Customer Service
Launch your first AI agents in 15 minutes, with humans in control as you scale.
200+
Deep integrations.
10M+
Tickets solved.
Trusted by modern customer teams.
AI supervisor with domain specialists. Handles Support, Sales, and Commerce workflows, including returns, billing, quotes, and renewals.
Takes action across your entire stack. Reads and writes across CRM, ERP, billing, ITSM, commerce, and knowledge systems.
Governed by design. Follows defined automation levels, approvals, simulations, and audit trails.
Omnichannel, plus AI-native.
Customers can start anywhere, switch channels freely, and keep context end-to-end.
Chat
Email
WhatsApp
Social
Voice
ChatGPT
Claude
End-to-end resolution without losing control.
Boost customer satisfaction and reduce costs with next-gen AI you can trust.
Natural-language Instructions
Define and run workflows in plain language. No coding required.
With Natural Language Instructions, existing docs become live automations. Business teams update behavior directly, no tickets, no bottlenecks, no waiting on IT.
Hybrid Intelligence
Automate boldly.
Stay in control.
Hybrid Intelligence & Approvals let you decide how far automation goes. When things get complex, the AI brings in a human for approval, partial handoff, or full takeover.
Automated Evaluations
Ship safely. Scale confidently.
Built-in Policies, Simulation, and Evaluation validate every change before it goes live, and keep agents aligned as your system evolves.
Launch in 15 minutes. Scale in weeks.
Build in natural language, validate with simulation & evaluations, and roll out step-by-step. No flowcharts or coding required.
Typical time to first live agents
15 minutes
CRM & Contact Center Suites
Weeks to months
In-house Builds
Months to quarters
Day 1
First agent live
Create your first specialist agent, connect it to your knowledge, and validate it safely.
Week 1
Human-in-the-loop launch
Go live on your first channel with human review and approval where it matters most.
Week 2-3
Expand agents and channels
Add more channels and specialist agents, while extending integrations and available actions.
Week 4+
Scale across teams
Roll out across company, and automate increasingly complex end-to-end workflows.
Knowledge & Actions Hub
Knowledge + actions across your stack.
Ground on your sources and take actions in the tools you already run: CRM, billing, logistics, commerce, and more.
Unified data access
Read from docs, help center, ERP fields, order data.
Production-ready deployment
Execute actions with built-in controls.
Deep native connectors
Works with 200+ deep out-of-the-box integrations.
MCP-native architecture
MCP-native architecture
Insights Hub
Measure outcomes,
not just conversations.
Outcome performance
Track resolution rates and see where conversations escalate to human support.
Intent & demand Insights
Understand top user intents and what’s actually driving conversations.
Quality & compliance
Monitor response quality and ensure policy adherence across every interaction.
Customer satisfaction (CSAT)
Collect and analyze feedback to measure real customer satisfaction.
Enterprise-grade security & governance.
Designed for real-world risk: approvals, auditability, and dataresidency options.
Success-based pricing.
Pay for outcomes. Start small and scale confidently.
Starting from
$1
per resolution.
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Frequently Asked Questions
Get quick answers about Typewise’s features, ROI, integrations, and supported channels to help you get started faster.
How much time can Typewise save my support team?
Enterprises typically see 50%+ agent time savings after deploying Typewise’s AI. Savings come from automatic ticket triage, suggested replies grounded in your knowledge base, and faster wrap-up (summaries, tagging, and dispositioning).
What ROI can we expect from Typewise?
Most enterprise companies report 5–10× ROI in year one through automated resolution and higher CSAT/NPS. Using the AI Assistant alone, companies typically see 3–4× ROI driven by reduced Average Handling Time (AHT) and more consistent first-time resolution.
How quickly can we go live?
Most teams go live in 1–2 days. Connect your inbox/CRM, ingest core knowledge sources, define hand-off criteria, and start with a small pilot queue before ramping.
How do integrations work?
We provide pre-built API integrations for major CRMs/ERPs and support webhooks and REST for everything else. We also leverage the Machine Context Protocol (MCP) where appropriate to keep integrations fast and future-proof.
What is a partial resolution?
A partial resolution is when the AI intentionally hands off a conversation to a human based on your criteria (e.g., low confidence, risk, or policy exceptions). The agent completes that step, then the AI resumes. Partial resolutions are tracked separately so you can see where humans add the most value.
Can we automate customer experience if we have legacy systems?
Yes. Use manual actions for steps that can’t be automated (e.g., a legacy mainframe screen). The AI hands off just that step and takes the ticket back afterward. We log how often these actions occur and how long they take so you can build a business case for future upgrades.
Which channels are supported?
Typewise is omni-channel: email, web chat, WhatsApp, SMS, and major social messaging channels. (Voice workflows are on the roadmap.)
Get up & running in days. Not weeks.
Enterprise-Grade. Secure. Fast.
