Security at Typewise
Organizational security
Information Security Program
We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the ISO 27001 Framework. ISO 27001 is a widely known information security auditing procedure created by the International Organization for Standardization.
Third-Party Audits
Our organization undergoes independent third-party assessments to test our security and compliance controls.
Third-Party Penetration Testing
We perform an independent third-party penetration test at least annually to ensure that the security posture of our services is uncompromised.
Roles and Responsibilities
Roles and responsibilities related to our Information Security Program and the protection of our customer's data are well defined and documented. Our team members are required to review and accept all of the security policies.
Security Awareness Training
Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
Confidentiality
All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
Background Checks
We perform background checks on all new team members in accordance with local laws.
Cloud Security
Cloud Infrastructure Security
All of our services are hosted with Amazon Web Services (AWS) and/or Microsoft Azure. They employ a robust security program with multiple certifications. For more information on our provider's security processes, please visit AWS Security and Azure Security.
Data Hosting Security
All of our data is hosted on Amazon Web Services (AWS) and/or Microsoft Azure databases. These databases are all located in the European Union, Switzerland and/or the United States (depending on client requirements).
Encryption at Rest
All databases are encrypted at rest.
Encryption in Transit
Our applications encrypt in transit with TLS/SSL only.
Vulnerability Scanning
We perform vulnerability scanning and actively monitor for threats.
Logging and Monitoring
We actively monitor and log various cloud services.
Business Continuity and Disaster Recovery
We use our data hosting provider's backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
Incident Response
We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.
Access security
Cloud Infrastructure Security
All of our services are hosted with Amazon Web Services (AWS) and/or Microsoft Azure. They employ a robust security program with multiple certifications. For more information on our provider's security processes, please visit AWS Security and Azure Security.
Data Hosting Security
All of our data is hosted on Amazon Web Services (AWS) and/or Microsoft Azure databases. These databases are all located in the European Union, Switzerland and/or the United States (depending on client requirements).
Encryption at Rest
All databases are encrypted at rest.
Encryption in Transit
Our applications encrypt in transit with TLS/SSL only.
Vendor and risk management
Cloud Infrastructure Security
All of our services are hosted with Amazon Web Services (AWS) and/or Microsoft Azure. They employ a robust security program with multiple certifications. For more information on our provider's security processes, please visit AWS Security and Azure Security.
Data Hosting Security
All of our data is hosted on Amazon Web Services (AWS) and/or Microsoft Azure databases. These databases are all located in the European Union, Switzerland and/or the United States (depending on client requirements).
Encryption at Rest
All databases are encrypted at rest.
Encryption in Transit
Our applications encrypt in transit with TLS/SSL only.
If you have any questions, comments, or concerns, or if you wish to report a potential security issue, please contact us.
Security and Compliance You Can Trust
Typewise delivers enterprise-grade security with ISO 27001, GDPR, and EU AI Act compliance. Data is encrypted, hosted in secure AWS or Azure environments, and backed by regular audits and penetration tests.
Yes. Typewise is ISO 27001 certified and undergoes regular third-party audits and penetration tests. Reports are available under NDA.
We host in AWS or Azure data centers in the EU, Switzerland, or the US, selected per customer requirement. EU-only processing is available.
Yes. All databases are encrypted at rest and all traffic uses TLS/SSL in transit. Customer-managed keys are supported where required.
Yes. We operate as a data processor, follow anonymization, data-minimization and retention controls, support data subject rights, and provide EU-only processing options. We don’t use your data for training outside your tenancy without explicit agreement.
Yes. Typewise is designed to comply with the EU AI Act. The AI Assistant runs in a minimal-/limited-risk configuration with transparent AI interaction and user control. For autonomous AI Agents, we enforce guardrails so deployments remain in the Act’s limited-risk category: clearAI disclosure, human-defined policies and thresholds for hand-off, full audit logs, reversible actions, and easy human override. For actions with potential legal effects (e.g., high-value refunds), customers can require human approval to avoid entering high-risk use cases. Optional AI-content disclosure are available to meet Articles 50 and 53 on request.
