Integration
Bring AI Agents to Mitel CX with Typewise
Typewise adds AI agents to Mitel CX that resolve cases end-to-end across your channels.
Full case automation
Understands request, pulls context, executes tasks, and writes back to CRM and ERP.
No-code setup
Turn process descriptions into AI agents, no technical knowledge required.
Customer-specific LLM
Trains on your knowledge to improve accuracy and avoid hallucinations.
Truly omni-channel
Email, chat, messaging, and voice (coming soon), 24/7 and multilingual.
Chatbots vs AI Agents
From chatbot to powerful AI agents
Not all automation is equal. Here’s how agentic AI upgrades your customer experience.
Chatbots
Deflection
Simple answers only
Generic scripts
Chat-only
Hard-coded flows
AI Agents
Resolution & satisfaction
Reasoning-driven, proactive
Personalized to customer & context
Omni-channel
Personalized to customer & context
Multi-agent layer
Instantly sync CRMs, ERPs, knowledge bases, websites, and APIs without heavy IT overhead.
Smart human hand-off
Get set up in minutes and realize immediate value, without complex migrations.
Enterprise Ready
Fast, enterprise-grade deployment
Scalable and compliant
200+ integrations
Lightning-fast deployment
Trusted by the best
