AI Agents for Mitel CX
Happier customers, less effort.
Typewise adds AI agents to Mitel CX that resolve cases end-to-end across your channels.
Happier customers, less effort.
>80% of CX leaders plan to have AI agents live in 2–3 years.
Powering the world's best customer service teams
Typewise Value
Value Proposition
Agentic automation, not chatbots
AI agents that read & write to CRM/ERP, plan multi-step actions, and resolve cases end-to-end, with seamless human hand-off when needed.
Omni-channel & multilingual
Email, chat, messaging (and voice next), operating fluently across languages to support global teams.
Human-in-the-loop by design
Escalate to agents with full context; our assistant drafts, translates, and surfaces knowledge so people handle only what matters.
Fast to launch, easy to run
Go live quickly, connect core systems, and pay for outcomes with ROI-based pricing that scales with resolutions.
Chatbots vs AI Agents
From chatbots to AI agents
Not all automation is equal. Here’s how agentic AI upgrades your customer experience.
Chatbots
Goal:
Deflection
Simple answers only
Generic scripts
Chat-only
Hard-coded flows
AI Agents
Goal:
Resolution & satisfaction
Reasoning-driven, proactive
Personalized to customer & context
Omni-channel
Personalized to customer & context
Integrations
How Typewise Integrates with Mitel CX
Typewise runs natively alongside Mitel CX: we add an AI Supervisor and multi-agent layer on top of your digital channels, then hand off complex cases to human agents with full context.
