Al strategy benchmark & whitepaper
Most GenAI pilots fail, here’s how to be in the 5% that succeed. Exclusive for OMR Readers.
Whitepaper Insights
How to trim service cost by 30–50%
Field-tested roadmap: Pilot → Targeted Automation → Scale
Insights & metrics from 30+ enterprises
Governance checklist for GDPR + EU AI Act readiness
AI Strategy Benchmarking Outcomes
Benchmarking of your AI maturity against industry peers.
Insight into your key AI and CX challenges.
A clear definition of your target state.
A practical roadmap for the short and mid term.
Consultant profiles
Combined 10+ years strategy consulting experitse (Booz & Company / PwC)

Powering the world's best customer service teams


