AI Supervisor Engine
Intelligent Service Orchestration
Routes every inbound request across email chat or messaging to the right AI or human agent for fast and accurate resolutions.
Decrease effort
>50% time savings with advanced automation and intelligent assistance.
Multi-agent orchestration
Reduce setup and maintenance effort by >90%.
Hybrid intelligence
Combine AI and human expertise seamlessly for complex tasks.
Company AI model
Fine-tuned to your brand’s unique tone of voice.
Automate service at scale while keeping control
Boost customer satisfaction and reduce costs with next-gen AI you can trust.
Smart human handover
Seamlessly pass cases to human agents when needed—such as highly complex situations or upset customers.
Channel- and brand-specific communication style
Adapt messaging to each channel and uphold your brand’s unique tone.
Multilingual support
Communicate confidently in 50+ languages.
AI Agents
Autonomous Case Handling
Go beyond scripted replies—our AI Agents “think” through each inquiry for smarter, more human-like interactions.
Smart human handover
Handle complex logic and decision-making instead of relying on rigid scripts
Perform advanced tasks
Adapt messaging to each channel and uphold your brand’s unique tone.
Full scalability
Set up automated case handling in minutes and expand step-by-step with no downtime.
AI Assistant
Empower Agents with AI
Supercharge your team with an AI assistant that handles mundane tasks and continuously learns from your agents.
Magic Reply
Auto-draft email and chat responses using past messages, knowledge bases, and your communication rules.
Real-time Translation
Automatically translate incoming messages and responses into 26+ languages.
AI Copilot
Chat with the entire knowledge hub to locate
Message Optimizer
Refine responses in real time to match your brand guidelines.
Text Prediction
Predict and auto-complete entire sentences and paragraphs for faster replies.
Grammar Check
Ensure flawless, professional communication by catching errors on the fly.
Runs within any web application, instantly embed in your existing tools.
Knowledge & Actions Hub
Seamless Integrations & Workflows
Quickly connect to your existing knowledge, tools, and workflows in one platform.
200+ Ready-to-Use Connectors
Instantly sync CRMs, ERPs, knowledge bases, websites, and APIs without heavy IT overhead.
Frictionless Deployment
Get set up in minutes and realize immediate value, without complex migrations.
Insights Hub
AI-Powered Insights
Discover patterns, detect anomalies, and turn your conversations into actionable insights.
Usage & performance analytics
Track time savings, ticket volume, AHT, and agent-specific metrics in real time.
Conversation Intelligence
Classify inquiries, measure customxer sentiment, and detect anomalies before they escalate.
Quality assurance
Automate quality scoring and monitoring for every case, upholding service excellence.
Fine-tuned LLM
Deliver top quality with your own AI
Leverage your data to deliver tailored, multilingual, and accurate communication to your customers.
Enterprise Ready
Fast, enterprise-grade deployment
Scalable and compliant
200+ integrations
Lightning-fast deployment
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We built Typewise to help companies work better
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Frequently Asked Questions
Get quick answers about Typewise’s features, ROI, integrations, and supported channels to help you get started faster.
How much time can Typewise save my support team?
Enterprises typically see 50%+ agent time savings after deploying Typewise’s AI. Savings come from automatic ticket triage, suggested replies grounded in your knowledge base, and faster wrap-up (summaries, tagging, and dispositioning).
What ROI can we expect from Typewise?
Most enterprise companies report 5–10× ROI in year one through automated resolution and higher CSAT/NPS. Using the AI Assistant alone, companies typically see 3–4× ROI driven by reduced Average Handling Time (AHT) and more consistent first-time resolution.
How quickly can we go live?
Most teams go live in 1–2 days. Connect your inbox/CRM, ingest core knowledge sources, define hand-off criteria, and start with a small pilot queue before ramping.
How do integrations work?
We provide pre-built API integrations for major CRMs/ERPs and support webhooks and REST for everything else. We also leverage the Machine Context Protocol (MCP) where appropriate to keep integrations fast and future-proof.
What is a partial resolution?
A partial resolution is when the AI intentionally hands off a conversation to a human based on your criteria (e.g., low confidence, risk, or policy exceptions). The agent completes that step, then the AI resumes. Partial resolutions are tracked separately so you can see where humans add the most value.
Can we automate customer experience if we have legacy systems?
Yes. Use manual actions for steps that can’t be automated (e.g., a legacy mainframe screen). The AI hands off just that step and takes the ticket back afterward. We log how often these actions occur and how long they take so you can build a business case for future upgrades.
Which channels are supported?
Typewise is omni-channel: email, web chat, WhatsApp, SMS, and major social messaging channels. (Voice workflows are on the roadmap.)
Can’t find the answer you’re looking for?
Our team is here to help with anything from setup to advanced integrations.
Get up & running in days. Not weeks.
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