94 Chat Closing Messages that Leave a Great Impression

Write chat closing messages customers remember long after the chat ends

Your closing words shape the last impression of every conversation. The right ending can prevent confusion, reduce unnecessary follow-ups, and avoid extra support tickets. This leads to stronger CSAT scores, deeper trust, better customer retention, and ensures your team has a smooth handoff process.

Use these prepared lines as they are, or tailor them to fit your brand’s tone and communication style. Save the options that resonate, keep timing explicit, your tone friendly, and next steps clear for the customer.

Use these principles to craft effective chat closing messages

• Summarize the outcome concisely and check if any other help is needed.
• Clearly communicate the next step, including timing, responsible party, and communication channel.
• Request feedback politely, making it feel optional and pressure-free.
• Reflect your brand’s voice and keep your language personable.
• Provide a straightforward exit, such as closing the chat or shifting to email.
• Save effective closers as templates and review them monthly to keep them fresh.

94 chat closing messages for customer service and sales

Resolved issue thank-you closers

• Glad we fixed that. Anything else before we close?
• Happy this is sorted. I am here if you need more.
• Your issue is resolved. Thanks for your patience today.
• Good to go now. Want a quick recap?
• All set on my side. Does this meet your goal?
• I have applied the fix. Does everything look right?
• The change is live. Can I help with anything else?
• We completed the request. Thanks for working with me.
• I updated your settings. Feel free to test now.
• Everything checks out. Would you like a summary email?
• That should do it. Shall I close this chat?
• Great teamwork today. You should be all set.

Next steps and follow-up commitments

• I will email the steps within 10 minutes.
• Expect a status update by 5 pm today.
• I booked a check-in for tomorrow. You will get a calendar invite.
• I have raised a ticket. I will share the reference shortly.
• I am waiting on engineering. I will update you Thursday.
• I scheduled a callback for you. Does that time still work?
• I will monitor this for 48 hours and confirm.
• I sent a how-to guide. Would you like a quick tour?
• I've set a reminder to verify the solution this coming Monday.
• You will see the change after your next login.

Feedback and CSAT requests

• Was this helpful today? Your quick rating guides our work.
• Mind sharing a short review? It takes 10 seconds.
• If I solved it, a thumbs up helps me.
• I value your feedback. What should we improve next time?
• Rate this chat when it ends. Thanks for helping us improve.
• I would love a quick score if time allows.
• Your comments shape our service. Care to add one line?
• Please complete the brief survey. It opens after we close.

Empathy and apology statements

• Sorry this took time. I appreciate you sticking with it.
• I get the frustration. Thanks for giving us a chance.
• Sorry for the confusion earlier. I hope this clears it up.
• Thanks for flagging that bug. You helped make the product better.
• I know delays are tough. We will stay on it.
• I am sorry for the hassle today. We will prevent repeats.
• I understand your concern. You are not alone with this.
• Thank you for your patience while I checked the details.

Product guidance and education closers

• I recommend saving these steps as a template.
• This article covers more tips. Want me to send it?
• Shortcuts can speed this up. Shall I list them?
• Your setup looks solid. Here is one tweak to try.
• You can automate this flow. I can outline the steps.
• Need a training session for your team? I can book one.
• I recorded a quick loom. Would you like the link?
• Here is a sandbox account for safe testing.

Escalation and handoff closers

• I am looping in our specialist now. Stay on this chat.
• I will pass this to billing. They reply within 24 hours.
• Our senior agent will take over. I briefed them already.
• I am moving this to priority. You will see updates first.
• I created a secure thread with engineering. They will follow up.
• I escalated the case. Your reference is in your inbox.
• I assigned this to our EU team for timezone coverage.
• I am keeping ownership. Others may reply if I am offline.

Waiting, async, and email follow-up closers

• You can close this chat. I will email the outcome.
• I am still checking logs. Can I email results later?
• I will upload the file and notify you by email.
• The fix is deploying. I will confirm once it lands.
• I will ping you on Slack when ready.
• I am tracking this thread. No need to keep the chat open.

Sales and upgrade soft landings

• Today’s fix works on all plans. Want plan details?
• You qualify for a free review. Shall I arrange it?
• This feature sits in Pro. I can extend a trial.
• Would a short demo help your team decide?
• I can share a pricing sheet if useful.
• Want to join our beta for this workflow?

Billing, refund, and returns closers

• I issued the refund. It posts in 3 to 5 days.
• Your invoice is ready. I sent the PDF to your email.
• I paused billing until your team confirms.
• I applied the credit. You will see it next cycle.
• The return label is in your inbox. Can I help pack?
• I updated the VAT details. Please review for accuracy.

Shipping and delivery closers

• Your order ships today. I will share tracking shortly.
• The courier picked it up. Here is the tracking code.
• The package is delayed. I set alerts and will update.
• I requested signature release. Watch for a new email.
• The replacement is on the way. Keep the old unit for now.
• I flagged fragile handling. Thanks for confirming the address.

Security and privacy closers

• I removed access as requested. Only you can re-enable it.
• I rotated the keys. Please store the new ones securely.
• We deleted the data per your request. Your export is ready.
• I verified your identity. Thanks for keeping the account safe.

After-hours and availability closers

• I am closing for today. I will reply first thing tomorrow.
• Our team is offline now. I queued your case for morning.
• We close this chat now. Watch for my update by email.
• I will be away for one hour. Others can jump in.

Proactive retention and churn risk closers

• I noticed reduced usage. Want help getting value back?
• That workaround is fine. I can propose a cleaner path.
• We hate losing you. Can I fix the root cause today?
• Your contract renews next month. Want to review options now?
• I can share a roadmap item that addresses your specific concern.
• Before you decide, can I run a quick health check?
• I set a follow-up to ensure results stick.
• If you leave today, you can rejoin anytime. I will keep notes.

Track performance of chat closing messages with the right KPIs

Well-crafted closing messages can reduce costs by preventing the reopening of closed cases and promoting customer loyalty. To gauge their impact, monitor handle time and the rate at which closed chats are reopened. For a deeper look at efficiency, start by understanding cost per resolution. If you use AI-suggested responses, track how frequently agents accept them. Learn to set this metric with the AI suggestion acceptance rate. Effective closings can also help reduce customer churn: see how AI helps retain customers before they leave.

Tools and AI assistants that help write better chat closing messages

Clear and consistent closings are easier to maintain with the right tools. The following solutions help teams deliver better customer experiences:

• Intercom macros and AI provide quick, context-aware closing suggestions.
• Typewise integrates with your CRM, email, and chat tools, enabling it to suggest context-aware closings in your chosen brand voice with privacy in mind.
• Grammarly Business reviews grammar and tone across channels to support clear communication every time.
• TextExpander lets you store response snippets and variables for fast, consistent endings.

Bring these chat closing messages into your workflow today

You now have 94 closing statements at your disposal, and you can start using them immediately. If you want these messages tailored to your team’s tone, systems, and communication style, try Typewise’s AI writing assistance. Contact Typewise to craft closings that feel on-brand, efficient, and effortless for your team.

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