Resolutions
Full and partial resolutions, resolution rate by specialist, and how much the AI closed on its own.
Insights Hub
See what's driving
your support.
One dashboard for volume, quality, and cost. Track resolutions, response times, and customer satisfaction across every channel, and know exactly where to improve.
app.typewise.app · Insights
Insights Hub screenshot
The numbers that matter, up front.
Every workspace opens on a clear overview. No setup, no queries.
Total conversations
Completed + in-progress
421
AI coverage
Out of total conversations
45%
Total resolutions
Full + partials at half weight
89.5
Avg. resolution time
Over completed conversations
348s
Customer satisfaction
Share of positive ratings
94%
Volume & timing
Watch demand move.
See conversations and customers over time, and how volume splits across chat, email and WhatsApp. Spot the spikes before they become a backlog.
Volume & timing chart
Heatmap
Know when you're busiest.
A day-by-hour view of when tickets arrive and when agents reply. Staff the right hours and set expectations customers can count on.
Heatmap
Response & resolution
Prove the speed-up.
Compare response times for AI and human agents side by side, and track resolutions, with partial resolutions counted at half weight, so the number reflects real work.
Response & resolution chart
Go as deep as you need.
Expand any area for the detail behind the headline number.
AI tools & actions
Which actions the AI took: lookups, refunds, updates, and how often each ran successfully.
Content safety
Flagged replies, blocked topics, and every case where a guardrail held the AI back.
Customer satisfaction
CSAT trends over time, positive and negative ratings, and the conversations behind them.
Slice it your way.
Filter by date range, workspace, specialist or channel, then export any chart to share with your team.
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See your support clearly.
Start free and watch your first insights fill in, or book a demo to see it on your own data.