Typewise for Enterprise

Enterprise-grade AI customer experience.

Secure, governed, proven at scale.

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AI-first Customer OS

The architecture behind it.

The Typewise AI-first Customer OS: channels and systems feeding an AI supervisor that routes work to specialist agents, with governance and analytics around it.
Why enterprises choose Typewise

Fast to value. Owned by your team.

Time to value

You see results before you commit.

A pilot runs on your real past tickets from day one, so you measure quality before you commit.

Beurer went live 6 weeks after the first tests.

Owned by the business

Your CX team configures the AI, not your developers.

Describe a policy in plain language. Nova builds it, tests it, and puts it live once you approve. No release cycle.

No developer needed to add or change an agent.

Resolution at scale

It closes tickets inside your existing stack.

Agents read and write in your CRM, ERP and ITSM, so cases resolve instead of deflect. Every step is logged.

Deep integrations, plus MCP for any API.

Security & compliance
ISO 27001 certified emblemGDPR compliant emblemEU AI Act emblem
  • ISO 27001 certified, GDPR and EU AI Act compliant.
  • Host your data in the EU or Switzerland.
  • SSO / SAML, role-based access, and full audit logs.
  • Encryption in transit and at rest, with a signed DPA.
Technical depth

For the evaluator who goes deep.

  • Multi-agent orchestration. A supervisor routes each ticket to domain specialists, each with scoped tools and permissions.
  • Guardrails and human hand-off. Sensitive actions wait for approval, and hand-offs carry the full context.
  • Audit trails. Every action is logged and reversible.
  • Integrations and MCP. Connect your CRM, ERP and ITSM, or anything else with an API.
  • SDK. Build custom actions and workflows in code.
See how it works →
Rollout

Live in weeks, not quarters.

  1. Day 1

    Kickoff & access

    We connect your channels and systems in a secure workspace, scoped to your data.

  2. Week 1

    First specialists live

    We configure your top workflows and run them against your real past tickets.

  3. Weeks 2–3

    Tune & validate

    Simulations, evals, and approvals dial in quality with your team in the loop.

  4. Week 4+

    Scale with confidence

    Roll out more workflows, review audit logs, and expand channel by channel.

Proven at scale

Results from real deployments.

See more →
90%
resolution rate on autonomous cases
Changing the AI instructions directly changes how the AI Agents behave, and that is an enormous advantage.
Heike Hocks · Head of Service Team
95%
of chat requests resolved by AI
Every request now comes together in one place, and our people stay involved where experience and approval are decisive.
Jacqueline Schaller · Head of Customer Service
70%
of inquiries handled by AI across channels
Connecting our systems directly with Typewise was a game-changer, and Nova made the onboarding incredibly fast.
Hendrik Knopp · CEO

See it on your own operation.

Book a demo and we'll map Typewise to your stack, your policies, and your security requirements.

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