How it works

One platform. Every customer request, resolved.

See how the supervisor, specialists, tools, and your team work together to resolve requests end to end, with humans in control.

The resolution loop

Supervisor, specialists, tools, and your team: one loop.

Every request follows the same path: the supervisor routes it to the right specialist, which acts across your systems, brings in a human when it matters, and hands back to AI to resolve.

AI SupervisorReads intent, picks the specialist
Routes to Travel Specialist
Routes to Warranty Specialist
Routes to Billing Specialist
Routes to Shopping Concierge
Travel Specialist
Retrieve booking & orderERP
Check fare rules & availabilityBooking API
Rebook the new datesERP
Resolved. Updated itinerary sent.
Warranty Specialist
Look up order & warrantyCRM
Verify coverage policyKnowledge base
Create replacement orderCommerce
Resolved. Replacement on the way.
Billing Specialist
Pull current plan & usageBilling
Prorate & confirm the priceBilling
Approve change over €100Human
Apply the upgradeBilling
Resolved. Upgraded, invoice sent.
Shopping Concierge
Read preferences & historyCRM
Search catalog & stockCommerce
Recommend three options
Resolved. Three picks shared.
Layered system architecture diagram showing an AI Supervisor connecting omni-channel and AI agent orchestration to CRM, ERP, ITSM and MCP systems.
Multi-Agent Orchestration

Make AI work across your entire stack.

A new software layer that sits above your systems, connecting channels, policies, and actions.

AI supervisor with domain specialists. Handles Support, Sales, and Commerce workflows, including returns, billing, quotes, and renewals.

Takes action across your entire stack. Reads and writes across CRM, ERP, billing, ITSM, commerce, and knowledge systems.

Governed by design. Follows defined automation levels, approvals, simulations, and audit trails.

When a human adds value

When it matters, it lands with your team.

Approvals, judgment calls and full takeovers hand off to your team with the full context attached, in the built-in Typewise Inbox or your existing helpdesk.

Typewise Inboxor your helpdesk
and more
Knowledge & Actions Hub

Knowledge + actions across your stack.

Ground on your sources and take actions in the tools you already run: CRM, billing, logistics, commerce, and more.

Unified data access

Read from docs, help center, ERP fields, order data.

Production-ready deployment

Execute actions with built-in controls.

Deep native connectors

Works with 3,500+ integrations out of the box.

MCP-native architecture

Model Context Protocol support, so new tools connect fast.

Browse all integrations →
Automated Evaluations table listing eval runs by name, specialist, success rate and last run.
Automated Evaluations

Ship safely.
Scale confidently.

Built-in Policies, Simulation, and Evaluation validate every change before it goes live, and keep agents aligned as your system evolves.

Insights Hub

Measure outcomes, not just conversations.

Outcome performance

Track resolution rates and see where conversations escalate to human support.

Intent & demand Insights

Understand top user intents and what's actually driving conversations.

Quality & compliance

Monitor response quality and ensure policy adherence across every interaction.

Customer satisfaction (CSAT)

Collect and analyze feedback to measure real customer satisfaction.

Line graph showing AI Agents' resolution rate increasing from 75% to above 90%.
Security & governance

Enterprise-grade by default.

Certified, auditable, and hosted where you need it.

ISO 27001 certified emblemGDPR compliant emblemEU AI Act emblem
  • ISO 27001 certified, GDPR and EU AI Act compliant.
  • Host your data in the EU or Switzerland.
  • SSO / SAML, role-based access, and full audit logs.
  • Encryption in transit and at rest, with a signed DPA.

Get up and running in days. Not weeks.

Start free and build your first specialist today, or book a demo to see the platform on your own stack.