Understands why
Find the root cause of your tickets.
Why did WISMO tickets jump 40%?
2 of 4 trace to a delayed carrier region. I flagged it in Ops.
AI Operator
Meet Nova, your AI operator.
Nova runs your customer experience workspace. It investigates tickets, tests changes before they ship, and surfaces what to fix next. Your team approves what goes live.
Most platforms hand you the work.
Nova operates it: setup, testing, improving.
Without Nova
- Standing up a customer experience platform takes time, config and flowcharts.
- You hear about a quality dip days later.
- Every policy or workflow change is a gamble.
- Improving means manual QA and guesswork.
With Nova
- Sign up, have a conversation, and your specialist is live in 15 minutes.
- Nova flags it the moment CSAT slips.
- Nova simulates each change before it ships.
- Resolution improves on its own, with your sign-off.
One operator. The whole operation.
Most AI stops at answering. Nova runs the whole workspace: finding what drives volume, testing fixes, and surfacing what to improve, with humans in control.
Monitors & tests
Watch quality. Test every change.
Alert · 09:14
Refund CSAT dipped to 71%. Likely the new EU form. Want me to draft a fix?
Improves autonomously
Improve it, with your sign-off.
Draft ready
Drafted a Returns Specialist and updated the EU form copy. Do you want to publish?
See how Nova works.
Nova takes plain-language requests across your whole workspace. Pick one to see how it responds.
Nova
Investigate
Nova, why did refund tickets spike this week?
Found it. Refunds are up 38% this week (142 → 198).
• 61% mention “wrong size” on the Summer collection
• The spike began Tuesday, right after the size-chart update.
Want me to draft a reply macro for affected customers?
Not nowDraft macro
Ask Nova…
Nova
Take action
Nova, update the returns policy from this doc.
Read the doc. The return window changes from 14 to 30 days, and opened items are now eligible.
I can update the Returns Specialist and the help-center article to match.
Want me to apply it?
Not nowApply update
Ask Nova…
Nova
Build a team
Nova, create a specialist for billing & payments.
Drafted a Billing & Payments Specialist. It handles invoices, failed charges, and refund status by reading Stripe and your order system.
I kept refunds over €100 as human-approval.
Want me to publish it?
Not nowPublish specialist
Ask Nova…
Nova
Connect
Nova, connect WhatsApp as a channel.
Ready to connect WhatsApp Business. Incoming chats will route to your agents with the same rules as email and chat.
I'll run a test message before it goes live.
Want me to start?
Not nowConnect WhatsApp
Ask Nova…
What customers say
The ability to connect our existing systems and databases directly with Typewise was a game-changer. Nova, the AI Operator, made the onboarding incredibly fast, allowing us to go live in days.
Hendrik KnoppCEO, HealGreen
70%of inquiries handled
by AI across channels
by AI across channels
Hire Nova. Keep your team in control.
Start free, or see it run against your own customer experience operation.