Terms of Service

Effective date: September 10, 2026

These Terms of Service (the Terms) are a contract between Typewise AG, Buckhauserstrasse 36, 8048 Zurich, Switzerland, Commercial Register No. CHE-222.930.167 (Typewise, we, us) and the organization for which an individual accepts these Terms (Customer). They govern Customer's access to and use of the Typewise Platform and related services.

By creating an Account, accepting an Order, or using the Services, the individual accepting these Terms confirms that they are at least 18 years old, act only in a business or professional capacity, and have authority to bind Customer. The Terms take effect when they are accepted electronically or when Customer first uses the Services, whichever occurs first.

The Services are not offered to consumers for personal, family, or household use. If you do not meet these requirements or do not agree to these Terms, do not use the Services.

At a glance: checkout controls the selected plan, price, currency, usage allowance, billing cycle, and trial terms. A separately signed negotiated agreement overrides these Terms where it conflicts. Schedule 1 applies automatically when Typewise processes Customer Personal Data for Customer.

1. Definitions

• Account means Customer's account for accessing the Services.
• Customer Data means data, content, instructions, configurations, files, credentials, prompts, messages, and other information submitted to or processed through the Services by or for Customer. Customer Data does not include aggregated or de-identified statistics that cannot reasonably identify Customer or any person.
• Customer Personal Data means Customer Data that is personal data and that Typewise processes on Customer's behalf.
• Data Processing Terms means Schedule 1 to these Terms.
• Order means an online checkout, order form, plan selection, or other ordering document accepted by Customer and Typewise.
• Not Resolved means an inquiry that the AI Agent hands to a human immediately without interacting with the end customer, or a message or action flagged as incorrect. A Not Resolved inquiry is not a chargeable Resolution unless the Order expressly states otherwise.
• Partial Resolution means an inquiry where the AI Agent gathers information but hands the inquiry to a human for completion, or needs a human to perform an action. Unless the Order says otherwise, one Partial Resolution counts as half (0.5) a Resolution.
• Platform or Services means Typewise's hosted platform and related software, support, and services identified in an Order. The Platform may include workspaces, communication channels, knowledge sources, integrations, actions, specialists, context variables, ticket or inbox functions, AI Agents, and reporting or analytics.
• Resolution means an inquiry fully handled by an AI Agent, including an inquiry where a human only approves a message without changing it, as measured under the applicable Order.
• Subscription Term means the billing or subscription period stated in an Order, including renewals.
• User means an individual whom Customer authorizes to use the Services.

2. Contract documents and precedence

These Terms, each Order, Schedule 1 when applicable, and any service descriptions or policies expressly incorporated into an Order form the agreement between Customer and Typewise (the Agreement). Schedule 1 is included in these Terms; accepting these Terms also accepts Schedule 1. No separate signature or customer action is required.

If the documents conflict, they apply in this order:

1. a separately signed Pilot Agreement, Software License Agreement, negotiated order form, or other negotiated agreement prevails for the conflicting subject matter;
2. Schedule 1 prevails for conflicts concerning the processing of Customer Personal Data;
3. the applicable Order prevails for plan, quantity, currency, price, usage allowance, and billing cycle; and
4. these Terms govern all other matters.

Customer's purchase order or other administrative document does not modify the Agreement unless Typewise expressly agrees in writing.

3. Accounts and Users

Customer must provide accurate Account information and keep it current. Customer may appoint administrators to manage Users, permissions, integrations, billing settings, and configurations. Customer is responsible for its administrators' actions and for all use of the Account by its Users.

Customer and Users must protect credentials, use reasonable security measures, and promptly notify Typewise at info@typewise.app of suspected unauthorized access. Accounts and credentials may not be shared outside Customer's authorized organization. Customer is responsible for removing access when a User no longer needs it.

4. Access to the Services

Subject to the Agreement and payment of applicable charges, Typewise grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use the Services for Customer's internal business purposes. Customer's use is subject to the plan, usage, workspace, User, channel, and other limits in the Order.

Typewise will provide the support described in the Order or then-current service description. We may perform maintenance and make reasonable changes to the Services, including changes needed for security, legal compliance, performance, or product improvement. We will not materially reduce the core functionality of a paid plan during its current Subscription Term without reasonable notice, except where a change is needed urgently for security, law, or a third-party dependency.

Features identified as beta, preview, evaluation, or experimental may be changed or withdrawn at any time and are provided for testing without a production commitment unless an Order says otherwise.

5. Third-party services and integrations

Customer may direct the Services to connect to third-party systems. Customer authorizes Typewise to access and exchange Customer Data with those systems as needed to provide the configured integration. Customer is responsible for obtaining all necessary rights, credentials, permissions, and licenses.

Third-party systems are governed by their providers' terms and privacy practices. Typewise does not control their availability, security, or changes and is not responsible for failures caused by them. We may suspend or discontinue an integration if its provider changes or withdraws access, or if continued operation would create a security, legal, or technical risk.

6. Trials and promotions

The signup or checkout offer states the applicable trial or promotional duration, usage allowances, payment-card requirements, and any other offer-specific conditions. That offer controls and forms part of the applicable Order.

Unless the offer says otherwise, a standard trial requires no payment card, does not require an upfront paid-plan selection, and ends when its time or usage allowance is exhausted, whichever occurs first. Customer may still log in to select a paid plan, but AI processing does not continue until Customer adds an accepted payment method or otherwise enters a paid Order.

Trial and promotional allowances expire when the applicable offer ends unless the offer states otherwise. If Customer enters payment details in connection with a trial or promotion, the checkout must state whether, when, and at what price the trial will convert to a paid subscription. Typewise will not charge Customer merely because a no-card trial ends. Any automatic conversion or charge applies only when it was clearly disclosed and accepted at checkout.

Typewise may limit or end trials and promotions in cases of abuse, duplicate accounts, or breach of the Agreement.

7. Subscriptions, charges, and payment

7.1 Orders and renewal

The Order states the selected plan, monthly or annual billing cycle, currency, recurring fee, usage allowance, and applicable usage rates. Base fees are charged in advance at the beginning of each billing cycle. Paid subscriptions automatically renew for successive periods equal to the billing cycle shown in the Order until Customer turns off automatic renewal in accordance with Section 8.

7.2 Recurring and usage charges

Customer will pay the recurring base fees and usage-based charges stated in the Order. Usage charges may include Resolutions, Partial Resolutions, AI Operator usage, Users, workspaces, integrations, or other metered items described at checkout. Typewise's reasonable service records determine measured usage, subject to correction of demonstrated errors.

Unless the Order says otherwise, usage beyond an included allowance or prepaid package is charged at the applicable pay-as-you-go rate. Accrued usage is normally charged at the end of the billing cycle and appears on the next cycle's invoice. Typewise may charge accrued pay-as-you-go usage earlier when Customer reaches a threshold disclosed in the Order or Account interface. If Customer reaches a further disclosed threshold while that charge remains unpaid, Typewise may pause the subscription after notice.

Prepaid Resolution packages remain available until consumed and may be stacked unless the Order says otherwise. Monthly included AI Operator credits expire at the end of the relevant month; prepaid AI Operator credit packages remain available until consumed. Where an automatic-purchase option for an add-on is offered, the Account interface must disclose its status and allow Customer to turn it off. Resolution packages are not purchased automatically unless Customer expressly selects that option in a future Order or interface.

7.3 Payment authorization and Stripe

Customer authorizes Typewise and its payment service provider, Stripe, to charge the selected payment method for recurring fees, usage charges, taxes, and other amounts due under the Order, including off-session charges authorized under the Order. Typewise AG is the seller and merchant of record. Stripe provides hosted checkout, payment processing and authentication, tax-calculation tooling, invoicing, and the customer billing portal. Stripe processes payment and transaction information under its own terms and privacy practices. Available payment methods are shown at checkout, and Stripe may require 3-D Secure or another authentication step.

7.4 Taxes, receipts, and disputes

Prices exclude taxes unless the Order or invoice states otherwise. Checkout determines the billing currency from Customer's location and shows the applicable price before purchase. Customer must provide accurate name, email, billing-address, location, business-purchaser, and any requested tax-identification information. Typewise determines and applies the relevant tax treatment using Stripe Tax and remains responsible as merchant of record. Typewise provides electronic receipts or invoices through Stripe, the Account, or the billing contact.

Customer must notify Typewise at info@typewise.app of a good-faith charge dispute without undue delay and provide enough information for investigation. This does not limit rights that cannot be waived.

7.5 Failed payment and suspension

If a payment fails or is overdue, Stripe may retry the charge and Typewise may request an updated payment method. A standard 30-day payment grace period applies. Typewise may disable AI processing after an amount has remained unpaid for seven days and may downgrade or suspend the Account after 30 days, with notice during the grace period. Typewise may suspend immediately where continued access creates a material payment-fraud or security risk. Customer remains responsible for accrued charges.

7.6 Price changes and plan changes

Typewise may change prices for a future renewal period with reasonable advance notice. The new price applies no earlier than the next renewal after the notice period. Customer may cancel before it takes effect.

The Order or Account interface controls the timing and consequences of a plan change and must disclose any immediate, prorated, or additional charge before Customer confirms it. A downgrade may reduce features, limits, or data access.

8. Cancellation and refunds

Customer may turn off automatic renewal through the Account or by contacting info@typewise.app using the method then made available. The paid subscription then ends at the end of the current billing cycle. Customer retains access until then and remains responsible for usage charges incurred through that date.

If Customer instead chooses immediate termination where that option is available, AI processing and access to the affected Services may stop immediately. Typewise or Stripe may then charge pending usage and other accrued amounts. Customer may still be allowed to log in to reactivate the Account or retrieve information Typewise makes available.

Fees and usage charges are non-refundable and will not be prorated for partial periods, unused allowances, downgrades, or early cessation of use, except where the Order expressly states otherwise or applicable law requires a refund.

9. Customer Data and data protection

Customer retains its rights in Customer Data. Customer grants Typewise a limited right to host, copy, transmit, display, modify, and otherwise process Customer Data only as needed to provide, secure, maintain, support, and improve the Services in accordance with the Agreement.

Where Typewise processes Customer Personal Data on Customer's behalf, Schedule 1 automatically applies and governs that processing. Customer is the controller and Typewise is the processor unless applicable law assigns different roles for a specific activity.

Typewise may create and use aggregated or de-identified statistics for security, analytics, service operation, and improvement only where the information cannot reasonably identify Customer or any individual. Nothing in these Terms gives Typewise an open-ended right to train general-purpose models on identifiable Customer Data.

10. Customer responsibilities and AI use

Customer is responsible for:

• the lawfulness, accuracy, quality, and integrity of Customer Data and Customer's instructions;
• providing required privacy notices and obtaining necessary rights, permissions, and consents;
• configuring Users, permissions, integrations, knowledge sources, instructions, actions, and AI Agents appropriately;
• the systems, accounts, credentials, and third-party services connected at Customer's direction;
• reviewing outputs and maintaining human oversight appropriate to the purpose, risk, and applicable law;
• validating outputs before relying on them or sending them externally; and
• ensuring that its use of the Services and resulting communications comply with applicable law and professional obligations.

AI outputs may be incomplete, inaccurate, or unsuitable for Customer's purpose. Customer must not treat them as a substitute for qualified professional judgment in legal, medical, financial, employment, credit, insurance, or similarly consequential matters.

11. Prohibited use

Customer and Users must not:

• use the Services for unlawful, harmful, fraudulent, deceptive, discriminatory, or abusive activity;
• submit or generate content that violates privacy, confidentiality, intellectual-property, publicity, or other rights;
• introduce malware, disrupt the Services, bypass security or usage limits, or conduct penetration or vulnerability testing without Typewise's prior written consent;
• reverse engineer, decompile, disassemble, or attempt to discover source code, models, or underlying algorithms, except to the limited extent a restriction is prohibited by law;
• copy, modify, resell, sublicense, lease, distribute, or provide the Services as a service bureau to third parties;
• use the Services or outputs to develop a competing product or publish benchmark or performance results without Typewise's prior written consent;
• use the Services to make high-impact or regulated decisions about individuals without legally adequate safeguards, transparency, testing, and human review;
• send spam or violate marketing, telemarketing, electronic-communications, or platform rules; or
• conceal or misrepresent identity, authority, source, or AI use where disclosure is legally required.

12. Typewise intellectual property and feedback

Typewise and its licensors retain all rights in the Services, software, documentation, models, technology, designs, and improvements. Except for the limited access right in Section 4, no rights are transferred to Customer. These Terms do not transfer ownership of Customer Data to Typewise.

If Customer voluntarily provides feedback, Typewise may use it without restriction or payment, provided Typewise does not identify Customer publicly or disclose Customer's Confidential Information.

13. Confidentiality and security

Each party may receive non-public business, technical, operational, or financial information from the other (Confidential Information). The receiving party will use it only for the Agreement, protect it with at least reasonable care, and disclose it only to personnel, contractors, and advisers who need to know it and are bound by confidentiality obligations.

Confidential Information excludes information the receiving party can demonstrate: (a) is public without breach; (b) was lawfully known without restriction before disclosure; (c) was lawfully received from a third party without restriction; or (d) was independently developed without using the other party's Confidential Information. A legally required disclosure is permitted after advance notice where lawful and reasonable assistance to seek protection. These obligations apply during the Subscription Term and for three years afterward. Customer Data remains protected for as long as it remains non-public.

Typewise maintains reasonable technical and organizational measures appropriate to the Services and the risk. Security obligations for Customer Personal Data are further described in Schedule 1 and the applicable technical and organizational measures. Each party will reasonably cooperate regarding security incidents affecting the other's data, without limiting Schedule 1.

14. Suspension and termination

Typewise may suspend affected access where reasonably necessary to prevent or address unlawful use, a security threat, harm to the Services or others, material breach, or overdue payment. Where practical, Typewise will give notice and an opportunity to remedy the issue and will limit the suspension to the affected Services.

Either party may terminate the Agreement for a material breach that is not cured within 60 days after written notice, or immediately if the breach cannot be cured. Either party may terminate immediately if the other becomes insolvent, enters liquidation, or ceases business operations.

On expiration or termination, Customer's right to use the affected Services ends and accrued payment obligations remain due. Customer should export Customer Data before access ends. Typewise will return or delete Customer Personal Data in accordance with Schedule 1, subject to legal retention obligations. Sections intended by their nature to survive, including payment, confidentiality, intellectual property, indemnity, liability, governing law, final provisions, and the provisions of Schedule 1 intended to survive, survive.

15. Warranties and disclaimers

Typewise warrants that it will use commercially reasonable efforts to keep paid Services operational and free from material defects. Customer must notify Typewise of a claimed material defect and reasonably cooperate so Typewise can investigate and, where appropriate, correct it.

Except for the express warranty above and to the extent permitted by law, the Services, AI outputs, trial features, and beta features are provided as is and as available. Typewise disclaims implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Typewise does not warrant the accuracy of AI outputs or the availability, security, or performance of third-party services.

Nothing in the Agreement excludes a warranty or remedy that applicable law does not permit the parties to exclude.

16. Indemnities

16.1 Customer indemnity

Customer will defend Typewise against a third-party claim arising from unlawful Customer Data, Customer's unlawful instructions or use, a Customer-controlled integration, or Customer's material breach of Section 10 or 11, and will pay damages, costs, and reasonable legal fees finally awarded or agreed in settlement.

Typewise must promptly notify Customer of the claim, give Customer reasonable control of the defense and settlement, and provide reasonable cooperation at Customer's expense. Customer may not settle a claim in a way that admits fault by, imposes obligations on, or fails to fully release Typewise without Typewise's prior written consent, not to be unreasonably withheld.

16.2 Typewise IP remedy

Typewise will defend Customer against a third-party claim that Customer's authorized use of the Services infringes that third party's patent, copyright, or trademark, and will pay damages, costs, and reasonable legal fees finally awarded or agreed in a settlement approved by Typewise.

This obligation does not apply to a claim arising from Customer Data, Customer instructions, use contrary to the Agreement or Typewise documentation, a modification not made by Typewise, combination with items not supplied by Typewise where the claim would not otherwise arise, or continued use after Typewise offers a non-infringing replacement or directs Customer to stop.

If such a claim appears likely, Typewise may obtain the right for Customer to continue using the affected Services, modify or replace them with a substantially equivalent non-infringing service, or terminate the affected Services and refund prepaid fees for the unused part of the then-current Subscription Term. This Section 16.2 states Customer's exclusive remedy for third-party intellectual-property infringement claims.

Customer must promptly notify Typewise of the claim, give Typewise reasonable control of the defense and settlement, and provide reasonable cooperation at Typewise's expense. Typewise may not settle a claim in a way that admits fault by or imposes non-monetary obligations on Customer without Customer's prior written consent, not to be unreasonably withheld.

17. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or exemplary damages, or for loss of profits, revenue, business, goodwill, anticipated savings, or data, arising from the Agreement.

Each party's total aggregate liability arising from or relating to the Agreement will not exceed the fees actually paid by Customer to Typewise for the Services during the 12 months before the event giving rise to the claim. If Customer paid no fees for the Services during that period, the aggregate liability cap is zero.

The exclusions and cap apply regardless of the legal theory and even if a remedy fails of its essential purpose. They do not apply to liability that cannot lawfully be excluded or limited.

18. Changes to these Terms

Typewise may change these Terms prospectively. We will give reasonable notice of a material adverse change before it takes effect. Continued use after the effective date constitutes acceptance. Where practical, Customer may terminate the affected subscription before a material adverse change takes effect. Changes required urgently by law, security, or a third-party dependency may take effect sooner with notice where practical.

19. Notices and final provisions

Notices. Typewise may send operational and contractual notices to the Account or Customer's registered email address. Customer must send legal notices to info@typewise.app. Email notices are effective when sent, unless the sender receives a delivery-failure notice.

Electronic contracting. Electronic acceptance, records, and signatures have the same effect as originals to the extent permitted by law.

Assignment. Neither party may assign the Agreement without the other's prior written consent, except to an affiliate or in connection with a merger, reorganization, or transfer of substantially all relevant assets, provided the assignee assumes the Agreement. Any other attempted assignment is void.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations. The affected party will use reasonable efforts to mitigate the impact.

Waiver and severability. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain effective.

Relationship. The parties are independent contractors. The Agreement does not create a partnership, joint venture, employment, fiduciary, franchise, or agency relationship.

Entire agreement. The Agreement is the entire agreement about its subject matter and supersedes prior or contemporaneous communications about that subject matter, subject to the precedence rules in Section 2.

Governing law and courts. Swiss law governs the Agreement, excluding conflict-of-law rules. The courts of Zurich, Switzerland have exclusive jurisdiction over disputes arising from or relating to the Agreement.

20. Contact

Questions about these Terms may be sent to:

Typewise AG
Buckhauserstrasse 36
8048 Zurich, Switzerland
Commercial Register No. CHE-222.930.167
info@typewise.app

Schedule 1 — Data Processing Terms

Version: September 2026

1. Scope and roles

This Schedule forms an integral part of the Agreement whenever Typewise processes Customer Personal Data on Customer's behalf. The Agreement is the principal agreement for this Schedule. Customer is the company or controller, and Typewise is the processor, unless applicable law assigns different roles for a specific processing activity.

For purposes of this Schedule:

• Customer Data means data provided or made available by or on behalf of Customer to Typewise for use in connection with the Agreement.
• Customer Personal Data means Customer Data that constitutes personal data processed by Typewise on Customer's behalf under or in connection with the Agreement.
• Data Subject means an individual whose personal data Typewise processes on Customer's behalf.
• Personal Data means personal data or personal information under applicable data-protection law.

If this Schedule conflicts with another part of the Agreement on the processing of Customer Personal Data, this Schedule prevails. A separately signed negotiated data processing agreement between the parties prevails over this Schedule for the same processing.

2. Processing details and instructions

Typewise processes Customer Personal Data only to provide, secure, and support the Platform features ordered by Customer. The processing may include receiving, storing, organizing, retrieving, transmitting, analyzing, generating, and deleting data as needed to operate customer-service workflows and Customer-directed integrations.

The processing lasts for the term of the Services and the limited deletion period stated below. Data Subjects may include Customer's personnel, customers, prospects, partners, and other individuals whose data Customer submits to the Services. Customer Personal Data may include identifiers and contact details; account, case, and transaction information; communications, prompts, outputs, attachments, and knowledge content; integration data; and technical or usage records. Customer must not submit special-category or similarly sensitive data unless the Services expressly support it and Customer has a lawful basis and appropriate safeguards.

Customer determines the purposes and means of the processing and is responsible for its instructions, notices, legal bases, and use of the Services. Typewise processes Customer Personal Data only on Customer's documented instructions, including the Agreement and Customer's configured use of the Services, unless applicable law requires otherwise. Typewise will inform Customer before legally required processing where permitted and will promptly notify Customer if an instruction appears to violate applicable data-protection law.

3. Confidentiality and security

Typewise will ensure that people authorized to process Customer Personal Data are bound by confidentiality and access it only as needed to provide the Services or comply with law.

Typewise will maintain technical and organizational measures appropriate to the nature and risks of the processing, including access controls and least privilege; encryption in transit and at rest where appropriate; vulnerability and patch management; logging, monitoring, and incident response; backup, recovery, and continuity controls; personnel confidentiality and security training; provider review; and regular testing of relevant controls. A more detailed current description is available to Customer on request. Typewise may update the measures provided that it does not materially reduce the overall level of protection.

4. Subprocessors

Typewise is authorized to engage the subprocessors listed below for the stated services. This matrix is part of the accepted Schedule and must be kept current.

Provider and processing location	Purpose	Key handling
Amazon Web Services EMEA SARL — Germany (Frankfurt)	Platform hosting, database, knowledge sources, and Typewise-hosted Sentry error logging.	Platform data is retained for the Services and deleted within 30 days after termination; error logs are deleted within 30 days.
Microsoft Switzerland GmbH — European Union	AI model inference through Azure OpenAI Service.	Prompts are processed in the EU with zero data retention and are not stored at rest by Microsoft.
OpenAI Ireland Ltd — European Union	AI model inference.	Prompts are processed in the EU with zero data retention and are not stored at rest by OpenAI.
Google Cloud EMEA Limited — European Union	AI model inference through Vertex AI.	Prompts are processed in the EU with zero data retention and are not stored at rest by Google.
LangChain, Inc. — processing in the European Union; entity in the United States	AI-agent execution tracing and logging.	Prompt and response logs are retained for 14 days; sensitive values are minimized or masked where possible.
Ably Realtime Ltd — European Union; entity in the United Kingdom	Real-time chat updates.	Chat messages are transient and not stored after delivery.
PostHog, Inc. — Germany; account administration may involve the United States	Product analytics and masked session diagnostics.	No free-text Customer content is intended to be stored; masked session replays are deleted after 90 days.
Eleven Labs Inc. — European Union	Speech-to-text transcription.	Audio is sent to the configured EU endpoint for transcription; returned transcripts enter the Platform data flow.

Typewise will impose the same data-protection obligations on each subprocessor as apply to Typewise under this Schedule, to the extent relevant to the delegated processing, and remains responsible for the subprocessor's performance. Customer gives general authorization for the listed subprocessors. Typewise will give notice of an intended addition or replacement and allow Customer 14 days to object on reasonable data-protection grounds.

5. Assistance and incidents

Taking account of the nature of the processing and information available to Typewise, Typewise will reasonably assist Customer with data-subject requests, security obligations, data protection impact assessments, and consultations with authorities where required by applicable law.

Typewise will notify Customer without undue delay after becoming aware of a personal-data breach affecting Customer Personal Data and will provide available information reasonably needed for Customer's legal duties. Typewise will not respond directly to a data-subject request concerning Customer Personal Data unless Customer instructs it or law requires it.

6. Return, deletion, and audit

At the end of the relevant Services, Typewise will delete or return Customer Personal Data as Customer requests, unless applicable law requires retention. Unless the Order states otherwise, deletion will be completed within 30 business days, subject to ordinary backup deletion cycles.

Typewise will make available all information reasonably necessary to demonstrate compliance with this Schedule and allow and contribute to audits, including inspections, by Customer or an independent auditor mandated by Customer. Audits must use available independent reports first where they provide sufficient assurance, protect confidential information, avoid unreasonable disruption, and ordinarily occur no more than once per year on 30 days' notice, unless a breach, material compliance concern, or authority requires otherwise.

7. International transfers

Typewise and its subprocessors may transfer Customer Personal Data only in compliance with applicable data-protection law. Where required, Typewise will use an adequacy decision, approved standard contractual clauses with applicable Swiss adaptations, or another recognized safeguard, and will provide relevant information to Customer on request.

8. General

The liability, governing-law, and forum provisions of the Terms apply to this Schedule. Questions may be sent to info@typewise.app.