What to check before you trust an AI agent with your customer service.
Handing customer conversations to an AI agent raises the same questions for every team: how does it actually resolve a ticket, how does it stay accurate, how much does it do without a person, what does it answer from, and how does it handle email. These five guides answer each one with the mechanism behind it. Every statement describes behaviour that ships in Typewise today.
Start here
The five guides.
- End to end ticket resolutionThe six step loop from incoming message to closed ticket, what the AI reads and changes, and what a hand off carries.Read the page →
- Accuracy and hallucination preventionThe layers between the model and the customer: grounding, the review agent, hand off conditions, human review and tests before go live.Read the page →
- Human approval and automation levelsThe three settings that decide how much the AI does on its own, and how teams widen them step by step.Read the page →
- Answers from your knowledge baseWhich sources the AI answers from, how internal material stays internal, and what happens when the knowledge does not cover a question.Read the page →
- AI agent for customer emailHow the AI handles an inbox: verifying the sender, replying in your tone of voice, holding replies for review, and what your team sees.Read the page →
See it on your own tickets.
Start a free trial, connect your inbox, and check every answer on these pages against what the AI actually does with your requests.