Typewise vs Gorgias.
Gorgias is one of the best e-commerce helpdesks ever built, and if your brand lives and breathes Shopify it belongs on your shortlist. The two products are aimed at different jobs, so this page is mostly about working out which job you have.
The short version.
Gorgias is the stronger choice if
you are a Shopify-first brand that wants AI to drive sales as much as support: product recommendations, upsells and revenue plays inside the chat. That is their DNA and they are good at it.
Typewise is the stronger choice if
you want written support resolved end to end, with no ticket tiers and no per-seat fees, and an AI that manages itself so nobody on your team becomes the AI person. Especially if you are not only on Shopify, or your customers are in Europe.
At a glance.
Where each one is stronger.
Where Gorgias wins
- Shopify depth. One-click install, order data, refunds and revenue attribution natively inside the helpdesk. If Shopify is your whole world this is genuinely hard to beat.
- AI as a salesperson. Gorgias positions AI to convert browsers into buyers, and their case studies are about revenue rather than support; they cite 19x ROI on AI-driven sales interactions. If revenue inside the chat is your first goal, that is what they built.
- E-commerce ecosystem. A deep app marketplace aimed squarely at DTC brands, plus programmes like “50% automation in 50 days”.
Where Typewise wins
- The AI runs itself. With Gorgias your team builds flows, writes rules and monitors quality. The platform monitors, tests and improves the AI on its own, so nobody becomes the AI person and it keeps getting better without being managed.
- One resolution meter, not two. Gorgias bills twice for the same AI conversation: the resolution fee of about $1.00 and the ticket it consumes from your plan tier. Outgrow the tier and the plan price steps up ($60 → $360 → $900/mo). Typewise bills usage on one meter, with no per-seat fee and no ticket tiers.
- Email is a first-class citizen. Gorgias is chat-led. Typewise resolves complete requests across email, chat and WhatsApp, which is where most real SMB support volume lives.
- Works on the stack you already have. Not Shopify-only. Keep your inbox, shop system and tools; Typewise is the AI layer on top.
- EU hosting, zero data retention. Customer data stays in Europe and never trains anyone’s model.
What you pay for.
Resolved end to end
Typewise handled the whole request. Full rate.
Partial hand-off
Typewise got part of the way, a colleague finished it. Half rate.
Not moved forward
Typewise did not resolve it. No charge at all.
Gorgias bills twice for the same AI conversation: the resolution fee, and the ticket it consumes from your plan tier, which steps up as you grow ($60 → $360 → $900/mo). Typewise has no per-seat fee and no ticket tiers, so there is no threshold to cross and a half-finished job only ever costs half.
Competitor pricing as published by each vendor in August 2026; check it against a current quote. Gorgias plan prices verified via third-party breakdowns; their pricing page does not publish all figures.
Questions, answered.
For SMBs that want end-to-end AI resolution across email, chat and WhatsApp on a single outcome-based meter, yes. For Shopify-first brands whose main goal is AI-driven upsells inside the chat, Gorgias is the specialist.
Yes. Typewise connects to Shopify alongside other systems, but it does not require Shopify, which matters if your stack is mixed or you sell in more than one place.
Typewise is a flat plan (from $99 a month) plus a per-resolution rate, so you are not billed per agent seat or per ticket. A request it handles end to end is billed in full; if it gets part of the way and a colleague finishes it, that is a partial resolution at half the rate; and an unresolved one is not billed at all. Unlike Gorgias, an AI resolution does not also consume a ticket from a plan tier.
In the EU, with zero data retention for AI processing. Your customers’ data never leaves Europe or trains anyone’s model.
Resolve the requests, keep the shop.
Start free, no credit card. Typewise connects to Shopify and the rest of your stack without replacing any of it.