The Typewise Blog

Optimize LLM costs in customer support by using model selection, caching, and truncation for efficient and quality responses.

Ensure AI accuracy with updated support docs! Use the Knowledge Freshness Index to maintain clear, current documentation.

AI escalation loops cause SLA breaches, but proactive monitoring and safeguards can maintain support efficiency. Learn key solutions today!

AI support tailors user experience by differentiating logged-in and logged-out states, enhancing clarity and data protection.

Discover how AI tools like Typewise enhance complex B2B ticket handling with seamless collaboration and precise language support.

AI in customer support excels when paired with human-in-the-loop escalation, balancing speed with service quality and satisfaction.

AI in legacy support thrives with custom setups, grounding suggestions in history-rich data for precise, reliable customer solutions.

Avoid forbidden words in AI support to prevent legal, financial, and trust risks. Use inclusive, precise language for better consistency.

Transform chaotic support tickets into consistent AI-driven responses with strategic tone setting, terminology control, and data cleaning.